Privacy Policy

Privacy Policy – K.J. Stoneman & Co. Ltd.

This privacy policy sets out the basis on which any personal information K.J. Stoneman & Co. Ltd. may collect from you, or you provide to us, will be processed and used by us. It also describes how we use cookies and how you can manage them.

When we refer to ‘’K.J. Stoneman’’ or ‘’we’’ or ‘’us’’ it is referring to K.J. Stoneman & Co. Ltd., Copplestone, Crediton, EX17 5NW

Information we may collect from you:

In registering for any of the products and services, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

We may collect and process the following data about you:

information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products and services. We may also ask you for information when you report a problem with our website;

if you contact us, we may keep a record of that correspondence, including email, text messages, and phone conversations;

your name, address, telephone numbers, email address and other information which you supply to us;

details of transactions you carry out and the fulfilment of those transactions; and

details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Data collection:

We obtain information from customers directly.

The information provided by the you is used for the processing of orders and delivery of contracts made by the you. We also collect information from publicly available sources, such as industry websites, social media and email and business contact details shown on customer websites. We never sell your data to 3rd parties.

The data we hold on you is stored in the cloud with our selected, secure, UK data centres and partners or within our premises or on our business media, such as laptops, ipads and mobile phones.

Uses made of the information:

We may use information held about you in the following ways:

to provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes;

to carry out our obligations arising from any contract entered into between you and us, for example to provide technical support.

for training purposes, quality assurance or to record details about the products and services you order from us;

to satisfy and meet our legal and regulatory requirements;

to allow you to participate in interactive features of our services, when you choose to do so; and to notify you about changes to our products and services.

to ensure that content from our website is presented in the most effective manner for you and for your computer;

to audit the usage of our website;

Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

Disclosure of your information:

We may disclose your personal information to any member of K.J. Stoneman as required for processing of your products and services, or to our approved suppliers, and manufacturers of the products and services we supply to you. We only forward your details to our partners in order to either fulfil our contract with yourselves, or to access additional technical support.

We may disclose your personal information to third parties if:

we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation,
or in order to enforce or apply our terms and conditions and other agreements;
or in order to provide information to 3rd parties for technical support
or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights:

You have the right of access to any personal information that we store about you, the right to rectification, to correct any incorrect information that we hold on you, the right to erasure, of any personal information that we hold on you, the right to data portability, for your data to be transferred from or to a 3rd party supplier and the right to object to your data being processed for marketing purposes.

Your rights can be exercised in writing and sent to K.J. Stoneman –andrew@kjstoneman.co.uk

Contact information:

If you have comments or any questions about our Privacy Policy, you would like to exercise your rights or you wish to lodge a complaint, please contact andrew@kjstoneman.co.uk.

If you are unhappy with our privacy policy in relation to you then we hope that we can resolve it. Please initially contact the Managing Director, to K.J. Stoneman & Co. Ltd., Copplestone, Crediton, EX17 5NW

Terms

1. General

These terms and conditions apply in preference to and supersede

Any terms and conditions referred to, offered or relied on by the

Buyer whether in negotiation or at any step in the dealings between the seller and buyer with reference to the goods and / or services to which these conditions of sale relates. Without prejudice to the generality of the foregoing, the seller will not be bound by any standard or printed terms furnished by the buyer in any of its documents, unless the buyer specifically states in writing separately from such terms that it intends such terms to apply and the seller acknowledges such notification in writing.

In these terms and conditions, the seller shall be K.J. Stoneman & Co. Ltd. and the buyer shall be the person, firm or company who places an order, written or verbal and on doing so agrees to be bound by these conditions. Telephone conversations may be recorded for training and monitoring purposes.

2. Variation

Neither the buyer nor the seller shall be bound by any variation

Waiver or addition to these conditions except as agreed by both

Parties in writing and signed on their behalf.

3. Liability

(a) Any advice, instruction and/or recommendation relating to the goods or the services and/or their use (whether written or oral) given by the sellers employees (‘Advice’) is given in good faith, but the seller only warrants that written advice is given with reasonable skill and care. No further duty or responsibility is accepted by the seller.

(b) In no event shall the seller be liable for the incidental or consequential loss or any loss of business profit.

(c) The maximum liability of the seller under these terms and conditions shall be the contract price of the goods and/or services.

(d) Nothing in this clause shall affect the statutory rights of the Consumer under the Unfair Contracts Act 1977 or the Sale Of Goods Act 1979.

4. Price

(a) Unless otherwise agreed in writing, prices are quoted exclusive of Value Added Tax elsewhere are, unless otherwise stated, based on the current cost of the goods and/or services and are subject to amendment before acceptance to meet any rise in such costs.

(d) No quotation on an order form or otherwise shall be taken as an offer but only as an invitation to treat.

5. Payment

(a) The terms of the Company are net. If credit terms have been agreed payment is due 30 days from the end of the month of invoice date, unless an alternative date has been agreed in writing. All other payments must be made on placing an order or on delivery of goods.

(b) The Company reserves the right, entirely at its discretion, to withhold or withdraw credit facilities at any time, for any reason whatsoever, if, in its view, circumstances call for this course of action.

(c) The Company hereby gives notice that for all cheques which are either returned or re-presented, a charge of £25.00 will automatically be added to the account each time this occurs.

(d) If payment of the price or any part is not made by the due date the seller shall be entitled to:-

(i) Charge interest on the outstanding amount at the rate of 2.5% per month.

(ii) Require payment in advance of delivery of undelivered goods and/or services.

(iii) Refuse to make delivery of any undelivered goods and/or services whether ordered under any particular contract or not and without incurring any liability whatever to the buyer for non-delivery or any delay in delivery.

(iv) Terminate any particular contract.

6.Warranties

The buyer shall be entitled to the benefit of such manufacturers warranties as are available in respect of the goods supplied.

7. Risk

The risk shall pass to the buyer at the time of delivery to the buyer's premises or at any other agreed delivery address where any goods are delivered to buyers’ premises with prior agreement

8. Time

The seller undertakes to use its best endeavours to dispatch the goods (or deliver any services) on the promised delivery date (if any) but does not guarantee to do so. Time shall not be the essence of the contract unless expressly so stipulated in writing and agreed by the seller.

9. Title

(a) Title to the goods shall not pass to the buyer until the date on which invoiced goods have been paid in full and any cheques cleared.

(b) If the buyer fails to pay any sum due to the seller forming part of the invoiced price, or if the buyer enters into liquidation commits any act of bankruptcy or has a receiver/liquidator/administrator appointed in respect of its property or enters into any voluntary arrangements, composition or scheme| of its creditors, the seller may retake possession of the goods and the buyer grants to the seller an irrevocable license to enter any premises of the buyer for that purpose.

(i) recovery and physical possession of the goods by the seller in accordance with the above clauses or

(ii) payment to the seller, the buyer agrees to hold the goods as bailee of the seller.

10. Force Majeure

If delivery is delayed by strikes, lockouts, fire, accidents, defective materials, delays in receipt of raw materials or bought-in goods or components or by any other cause beyond the reasonable control

of the seller, a reasonable extension of time for delivery shall be granted.

11. Cancellations

The seller reserves the right to refuse cancellation of any order particularly (but not thereby limiting the generality of the seller's rights) in the case of goods ready for dispatch, in transit or in the

process of cutting or manufacture.

12. Returns

The seller is not obliged to accept return of goods for credit where they have been correctly supplied. Where the seller voluntarily accepts a return, a handling charge of £15.00 or 20% of the value of the goods, whichever is the greater, will be charged. No credit will be given unless the goods are returned in perfect resalable condition with a note of the invoice number under which they were supplied. No goods bought in (ie. nonstock items) will be credited.

13. Short Delivery & Damaged Goods

No claim for short delivery will be entertained unless notified within 24 hours of delivery. No claim for damaged goods will be allowed unless notified in writing to the seller within 48 hours of delivery and all damaged goods must be returned to the seller before a credit or replacement can be arranged.

14. Law

These conditions shall be deemed to have been made in England. The parties to these conditions shall submit to the jurisdiction of the English Courts. English Law shall be the proper law of these conditions.

15. Telephone calls

Calls may be recorded for training and quality purposes.

16. Privacy policy Privacy policy available online and upon request.